Terms & Conditions
Last Updated: 15 June 2026
Welcome to Ambaara Pret. By using our website, browsing our products, or placing an order with us, you agree to the following Terms & Conditions.
These terms apply to all purchases made through our website, WhatsApp, Instagram, or any other official Ambaara channel.
1. About Ambaara Pret
Ambaara Pret offers handcrafted, limited-edition, ready-to-wear and made-to-order Indian wear. Every piece is made in small batches with careful attention to fabric, fit, finishing, and detail.
Due to the handcrafted nature of our products, slight variations in colour, print placement, embroidery, texture, or finishing may occur. These are not considered defects.
2. Product Information
We strive to ensure that all product descriptions, sizes, prices, colours, images, and details are accurate.
However, actual product colours may vary slightly due to screen settings, lighting conditions, photography, or natural fabric behaviour.
Please review the product description, size guide, delivery timeline, and care instructions carefully before placing an order.
3. Pricing
- All prices listed on the website are in Indian Rupees (₹) unless stated otherwise.
- Prices may change without prior notice due to fluctuations in fabric costs, labour charges, taxes, or promotional offers.
- The price displayed and confirmed at the time of order placement will be the final applicable price.
4. Payments
Orders are confirmed only after successful payment.
Accepted Payment Methods
- Indian payment methods available on the website.
- International payment options available at checkout or provided directly by Ambaara.
Alternative Payment Methods
During payment gateway testing or technical issues, Ambaara may temporarily accept:
- Direct Bank Transfer
- UPI Payment
Customers must share the payment screenshot on the official Ambaara WhatsApp number for order confirmation.
5. Order Confirmation
Once payment is received, order confirmation will be sent via email, WhatsApp, or website notification.
Ambaara reserves the right to cancel an order if:
- The product is unavailable.
- Payment is not received or verified.
- Order details are incomplete or incorrect.
- A pricing, stock, or technical error occurs.
- The order cannot be fulfilled due to unavoidable circumstances.
If a paid order is cancelled by Ambaara, the eligible amount will be refunded.
6. Dispatch Timeline
Ready-to-Wear Pieces
Dispatched within 7–10 working days after payment confirmation.
Made-to-Order / Customized Pieces
Dispatched within 10–15 working days after payment confirmation.
During festive seasons, product launches, or periods of high order volume, dispatch timelines may be extended. Customers will be informed of any major delay.
7. Shipping & Delivery
Domestic Shipping (India)
- Free shipping on all prepaid orders.
- Estimated delivery: 3–7 working days after dispatch.
International Shipping
- Shipping and packaging charges will be calculated at checkout or shared before order confirmation.
- Estimated delivery: 7–14 working days, subject to courier services and customs clearance.
Customs & Import Duties
Any customs duties, import taxes, or local charges imposed by the destination country are the responsibility of the customer.
8. Address & Contact Details
Customers must provide accurate:
- Full Name
- Phone Number
- Email Address
- Shipping Address
Ambaara is not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete information.
If a parcel is returned due to incorrect details or customer unavailability, re-shipping charges will be borne by the customer.
9. Cancellation Policy
No Cancellation Policy
Once an order is confirmed and processing has begun, cancellations are not permitted.
This especially applies to:
- Made-to-order products
- Customized products
- Altered garments
- Special-request orders
If Ambaara is unable to fulfil an order, the customer will be informed and the eligible amount will be refunded.
10. Exchange Policy
Ambaara follows an Exchange-Only Policy.
We do not accept general returns.
Exchanges are accepted only in the following cases:
- Wrong product received.
- Manufacturing defect.
- Size issue (subject to availability).
Exchange requests must be raised within 48 hours of delivery.
11. Mandatory 360° Parcel Opening Video
A clear 360-degree parcel opening video is compulsory for any claim related to:
- Exchange requests
- Damage claims
- Wrong product received
- Missing items
The video must clearly show:
- The sealed parcel before opening.
- The complete unboxing process.
- The product received.
- Any issue, defect, or discrepancy.
Claims submitted without a valid parcel opening video will not be accepted.
12. Refund Policy
Refunds are not offered once an order has been placed and payment has been confirmed.
Refunds may only be considered if:
- The product becomes unavailable after payment.
- The order cannot be fulfilled by Ambaara.
- A wrong or defective product is delivered and replacement is not possible.
Approved refunds will be processed according to applicable banking and payment gateway timelines.
13. Product Care
Please follow all care instructions mentioned on the product page or garment tag.
Ambaara is not responsible for damage resulting from:
- Incorrect washing
- Improper ironing
- Dry-cleaning issues
- Bleaching
- Stain removal treatments
- Improper storage
- Mishandling
14. Handcrafted Product Disclaimer
Many Ambaara products feature handcrafted elements such as:
- Hand block printing
- Embroidery
- Lace detailing
- Tassels
- Trims and artisanal finishes
Minor irregularities in colour, print, weave, embroidery, texture, or finishing are natural characteristics of handmade products and are not considered defects.
15. Website Use
By using this website, you agree not to:
- Misuse the website.
- Copy or reproduce content.
- Use product images without permission.
- Interfere with website functionality.
Intellectual Property
All content including:
- Product images
- Designs
- Text
- Branding
- Logos
- Styling
- Creative assets
is the property of Ambaara and may not be copied, reproduced, or used without written permission.
16. Offers & Discounts
- Offers, coupons, launch discounts, and bundle pricing are valid only for the period specified.
- Offers cannot be combined unless explicitly stated.
- Customized orders are excluded from discounts unless otherwise specified by Ambaara.
17. Limitation of Liability
Ambaara shall not be responsible for delays caused by:
- Courier partners
- Weather conditions
- Natural events
- Customs clearance
- Incorrect customer information
- Payment gateway issues
- Circumstances beyond our control
Our maximum liability shall be limited to the value of the product purchased.
18. Grievance & Customer Support
For order support, exchanges, or complaints, contact us:
WhatsApp: +91 98155 22674
Email: [Insert Official Email Address]
Website: www.ambaarasnc.com
Please include:
- Order Number
- Full Name
- Phone Number
- Details of the Issue
19. Changes to Terms & Conditions
Ambaara reserves the right to modify these Terms & Conditions at any time.
Updated versions will be published on the website along with the revised effective date.
20. Jurisdiction
Any dispute arising from the use of this website or purchases made through Ambaara shall be subject to the exclusive jurisdiction of the courts of Jalandhar, Punjab, India.